oktka's Terms and Conditions

2Key Definitions

• "Account" — Your personal user account registered on oktka.
• "Balance" — The total amount of deposited funds and winnings held in your account.
• "Bonus Balance" — Funds received through promotional offers that cannot be withdrawn before certain conditions are met.
• "Wagering" — The requirement to place a specified amount in bets before a bonus can be withdrawn.
• "KYC" — The identity verification process (Know Your Customer).

3Scope of Application

These Terms apply to all services on oktka, including:

• Sports betting (including cricket and football)
• Live casino games
• Slot machines and virtual games
• Fishing and arcade games
• Lottery and card games
• Any new game categories that may be added in the future

2Duplicate Account Policy

Creating multiple accounts using the same person, the same phone number, the same ID number, or the same payment method is strictly prohibited. If such duplicate accounts are detected, all accounts will be permanently closed and all bonuses will be cancelled.

3Updating Account Information

If any of your details change (such as your mobile number or payment method), please notify our support team via live chat. oktka will not be held responsible for any issues arising from outdated information.

2KYC Process

We may request KYC documents in the following situations:

• At the time of the first withdrawal
• Before processing a large withdrawal
• When suspicious transactions are detected
• When inconsistencies are found in account information

3Accepted Documents

• National Identity Card (NID)
• Passport
• Driving Licence
• Birth Registration Certificate (for age verification)
• bKash / Nagad / Rocket account screenshot (for payment verification)

2Account Sharing Prohibited

An account may only be used by one person. Sharing account details with friends, family, or any third party is prohibited. If use by more than one person is detected, the account will be closed.

3Security Tips

• Use a strong and unique password.
• Avoid logging in on public WiFi.
• Always log out after using your account.
• Notify us immediately if you notice any suspicious activity.

2Withdrawal Guidelines

• Minimum withdrawal: ৳500
• Processing time: Usually within 1 hour
• Withdrawals will only be processed via the same method used for the deposit.
• Withdrawals may be delayed if KYC verification is not complete.
• Bonus funds cannot be withdrawn until bonus wagering requirements have been completed.

3Payment Verification

All payment transactions are verified for security purposes. oktka reserves the right to delay or refuse a withdrawal for the following reasons:

• Incomplete KYC verification
• Suspicious betting patterns
• Activity from multiple accounts
• Violation of bonus terms

2General Bonus Terms

• Each bonus offer has its own expiry period.
• A bonus may only be claimed once (per promotion).
• Bonuses cannot be transferred to another account.
• Bonus funds cannot be converted to cash.
• If a withdrawal is made before the wagering requirement is met, the bonus will be cancelled.
• oktka reserves the right to change or cancel any bonus offer at any time.

3VIP Cashback Program

Regular players can join the VIP program. There are three tiers:

• Bronze: Maximum weekly cashback of 0.3%.
• Silver: Maximum weekly cashback of 0.5%.
• Gold: Maximum weekly cashback of 0.8%.

Players can move up to a higher tier based on regular play and activity.

1Bet Acceptance and Rejection

A bet will be considered final only when a confirmation message is received from the system. We are not responsible if a bet is not processed due to a technical error. oktka reserves the right to reject any bet without providing a specific reason.

2Results and Payouts

Game results will be determined according to the system's records. Winnings will be automatically credited to the account. If an incorrect amount is displayed due to a technical error, oktka reserves the right to correct it.

1oktka's Authority

We reserve the right to suspend or permanently close an account in the following circumstances:

• Any violation of these terms and conditions
• Suspicion of fraud or irregularity
• Failure to complete KYC verification
• Account remaining inactive for an extended period (more than 12 months)
• Routine technical maintenance

2Voluntary Closure by User

You may request to voluntarily close your account at any time by contacting our support team. Any pending withdrawals will be verified and processed before the account is closed.

As part of responsible gaming, you may also request to activate a temporary break (self-exclusion). Visit our Responsible Gaming page for more details.

2Erroneous Transactions

If an incorrect amount is credited to an account due to a technical error, oktka retains the full right to correct that error, even by deducting the amount from a subsequent transaction.

3Limitation of Damages

In any event, oktka's maximum liability will be limited to the actual amount involved in the relevant transaction. We are not liable for indirect losses, loss of income, or any other consequential damages.

2Cookie Policy

The oktka website uses cookies to improve your experience. By using the site, you are considered to have consented to the use of cookies.

3Secure Communication

Our platform uses SSL encryption to keep your information and transactions secure. For any data-related requests, email us at: [email protected]

1Changes to Terms

oktka reserves the right to modify these terms and conditions at any time. For significant changes, we will endeavor to post a notice on the platform. Continued use of the site after any changes will be considered acceptance of the new terms.

2Dispute Resolution

For any dispute or complaint, please first contact us via our 24/7 live chat support or by email. We aim to resolve most issues quickly and amicably.